Instructional design and development of curricula, learning paths, courses, lessons, self-guided learning modules, activities, videos, and learning assessments for a range of audiences and subjects including consumer products, internal tools, technical support, consumer law, and business procedures including service and sales.
The work involved assessing stakeholder and learner needs; collaboration with stakeholders, subject-matter experts, and teams at various leadership levels, across different time zones and cultures; directing design towards achieving measurable results; writing copy, designing graphics, editing video, authoring interactive activities, and web programming; managing projects and assets to publish for localization and implementation; monitoring and adjusting to the results of implementation.
I worked on the corporate sides of Apple retail and AppleCare – two different worlds. In either case, it was my job to equip Apple employees with the information they needed to perform their jobs to customer and company standards. I designed courses, eLearning modules, assessments, videos, interactive experiences and